Top 10 Skills in Business Writing for the Modern Workplace – USA

Bad writing is actually damaging. According to the Harvard Business Review, bad writing can destroy a company’s productivity.[i] In a survey of 547 businesspeople, 81% of them said that poorly written material wastes a lot of their time” and “what they read is frequently ineffective because it’s too long, poorly organized, unclear, filled with jargon, […]

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Top 10 Skills in Business Writing for the Modern Workplace – USA


Top 10 Skills for Mastering Body Language – USA

How important is body language? Dr. Albert Mehrabian in 1967 conducted two studies in which he concluded that in communication “words account for 7%, tone of voice accounts for 38%, and body language accounts for 55% of the liking.”[i] The study changed our usual perception that words are most important in communication.   The New […]

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Top 10 Skills for Mastering Body Language – USA


Top 10 Skills for Developing Business Etiquette – USA

The best employees take business etiquette seriously because they understand how important it is for HR managers and companies. William Kane, Senior Vice President & General Manager of the Human Resources Group of Sumitomo Corporation of Americas, a company whose global headquarters are in Japan, said, “If the interview candidates I put in front of […]

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Top 10 Skills for Developing Business Etiquette – USA


Top 10 Skills for Outstanding Customer Service – USA

According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the […]

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Top 10 Skills for Outstanding Customer Service – USA