Top 10 Skills in Supervision – USA


Being a first-level supervisor is one of the most difficult, demanding and challenging jobs in any organisation, says Harvard Business Review.[i] A supervisor juggles many balls – managing, delegating, leading, resolving conflicts, motivating and more. To be able to supervise a team of any size and skill level, a common set of supervision skills is needed. Here are the top 10 skills that a supervisor needs to successfully supervise at any level.

 

1  Supervising Others  Know the qualities of winning supervisors and the management skills they use 
2  Communication  Use clear and concise language to promote understanding 
3 Leadership  Create common ground, encourage collaboration and keep the team motivated 
4 Delegation  Know when and whom to delegate
5 Critical Thinking  Get to the root of problems, generate solutions and create a plan to implement them 
6  Employee Motivation  Know how to use personal motivators, and help employees to grow and develop 
7  Giving Feedback Constructively  Sandwich a negative feedback between two positives
8 Time Management  Set SMART goals, prioritise, delegate and create rituals to manage time 
9  Conflict Resolution  Learn to identify individual needs, find common ground and suggest options to resolve the issue permanently 
10 Communicating across Cultures  Develop a basic understanding of the other culture, notice non-verbal cues and show acceptance of the cultural differences 

 

Sources

 

[i] https://hbr.org/1980/03/let-first-level-supervisors-do-their-job

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